FREQUENTLY ASKED QUESTIONS
 
Questions regarding World Wide Link Internet Service
 
 
Does World Wide Link offer local Internet service in my area?
All of the cities served by World Wide Link Internet can be viewed on our main website in the Access Locations section. If you have questions about whether you can call a particular city without incurring long distance phone charges, you should contact your telephone company.
 
What do I need to do to get on line with your service?
It's easy, just call 1-715-204-9423 or enroll online.
 
What would my E-mail address be with World Wide Link?
Your E-mail address will be your User-ID @wwlnk.net. If, for example, the User-ID that you chose when you signed on was "johndoe", then your E-mail address would be "johndoe@wwlnk.net".
 
What web browsers can I use with World Wide Link's service?
A web browser is a program that allows you to view Internet web pages. The two most popular web browsers are currently Microsoft's Internet Explorer and Netscape's Navigator. With World Wide Link you can use any web browser that you like, be it one of the "Big Two" or not.
 
How can I access my E-mail with World Wide Link?
E-mail is received and sent with a program called E-mail client. Microsoft Outlook Express is a popular E-mail client program that is packaged with Windows. However, feel free to access your E-mail with whichever E-mail client you like best! All you need to do is enter your World Wide Link User-ID and password, along with our mail server address (which will be provided to you once you sign-up for service) into your E-mail client and you are ready to start sending and receiving e-mail messages.
 
If I have trouble setting up my computer for World Wide Link's Internet service, can someone help me through it?
Absolutely! In fact, we recommend that all of our users let us help them set up their system for our service. This ensures that all settings will be correct and grants you an optimum Internet connection. Our live expert technical support staff will be more than happy to help you, just give them a call at 1-715-204-9423. Our technical support staff is available by phone Monday through Friday, 8:00am to 8:00pm, Saturday and Sunday 11:00am - 5:00pm. .
 
What if I have a problem with my service?
Just call 1- 715-204-9423! Our friendly and knowledgeable technical support staff is available 7 days a week, Monday through Friday, 8:00am to 8:00pm, Saturday and Sunday 11:00am - 5:00pm. We'll do our best to resolve your problem right then and there. For less pressing concerns or questions feel free to e-mail us at: support@wwlnk.net
 
What if I have a problem with my account?
For information on your account, or to change or cancel service, please call 1-715-204-9423 Monday through Friday, 8:00am to 8:00pm, Saturday and Sunday 11:00am - 5:00pm, or e-mail us. One of our customer service reps will be happy to help you.
 
What if I have a billing question about my account?
For information about your account, or to change or cancel service, please call 1-715-204-9423 Monday through Friday, 8:00am to 8:00pm, Saturday and Sunday 11:00am - 5:00pm, or e-mail us at: support@wwlnk.net . Our customer service representatives will be happy to assist you.
 
Is there a fee for calling World Wide Link's technical support?
No! World Wide Link provides free technical support for all of our customers. Best of all, you will always get to talk to a live person... no multi-tiered, automated, phone system menus like other Internet Service Providers.
 
How long does it take to activate my account once I sign up?
You can begin enjoying the Internet immediately! Your e-mail account will become active within 30 minutes.
 
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